Technical Service Specialist

4 days ago


Toronto, Ontario, Canada Chemetall Full time
{"title": "Technical Service Specialist", "description": "Job Summary

BASF/Chemetall is seeking a highly skilled Technical Service Specialist to join our team. As a key member of our Surface Treatment global business unit, you will provide technical support and coordination to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Provide first-line technical support to customers, including troubleshooting and problem-solving.
  • Develop and maintain strong relationships with key stakeholders, including quality, engineering, and operations teams.
  • Conduct regular service visits to customers, identifying opportunities for growth and improvement.
  • Communicate effectively with customers through written service reports and regular touchpoints.
  • Participate in business reviews to reinforce our value proposition and keep customers engaged.
  • Install, troubleshoot, and train customers on process equipment provided by BASF/Chemetall.
  • Look for opportunities to add business and grow our customer relationships.
Requirements
  • BS Degree in Chemical Engineering, Chemistry, Engineering, or related field.
  • Minimum 3 years of technical experience in pretreatment, coatings, surface treatment, or metalworking.
  • Strong analytical and problem-solving skills, with ability to learn and understand Chemetall product portfolio.
  • Excellent communication and relationship-building skills, with ability to work effectively with customers and internal teams.
  • Computer skills, including Salesforce and Microsoft 365.
What We Offer

BASF/Chemetall offers a competitive compensation package, including a company car, laptop, phone, and travel expenses. This role requires daily travel within the territory, with 20-30% overnight travel.

", "lang_code": "en-US"}

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