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Service Coordinator

2 months ago


Langley, Canada Troy Life & Fire Safety Full time

Job Summary

Troy Life & Fire Safety is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our branch, providing exceptional customer service, and supporting our technicians in the field.

Key Responsibilities

  • Assist the manager/supervisor in administrative tasks, including scheduling technicians for pre-scheduled inspections, deficiency repairs, and service work.
  • Coordinate with preferred subcontractors to ensure timely and efficient service delivery.
  • Prepare quotes and proposals, and process documents with accuracy and efficiency.
  • Field requests from customers for service calls and contact customers to pre-arrange services.
  • Perform other administrative tasks as required.

Requirements

  • Excellent knowledge of Microsoft Office Suite and high level of computer proficiency.
  • Experience in dispatching and scheduling/coordinating service personnel required.
  • Ability to adjust to constantly changing priorities and strong organizational skills.
  • Good customer service skills and 2-year diploma in Office Administration/Business program or equivalent work experience preferred.
  • Industry experience preferred.

What We Offer

Troy Life & Fire Safety offers an excellent compensation package and comprehensive benefits program. We are committed to creating an environment that fosters employee and corporate growth while providing financial success to both.

How to Apply

Please submit your application, and we will contact the successful candidates for the next steps of our application process.