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Photo Experience Sales Associate

2 months ago

Vancouver, British Columbia, Canada Vancouver Aquarium Full time

Job Summary:

This role is responsible for capturing smiles and memories of our visitors by taking and selling souvenir photos in addition to other customized items while providing the highest level of customer service as an ambassador of the Vancouver Aquarium.

Main Responsibilities:

  • Enthusiastically and professionally greet and interact with visitors to capture their souvenir photo upon entering the facility and throughout the Aquarium;
  • Promote the sale of guest souvenir photos by taking, editing, processing, and selling quality digital photos and other customized items while offering excellent customer service;
  • Accurately perform sales transactions for cash, debit, and credit card at point-of-sale registers;
  • Frequently organize work stations, replenish stock, conduct inventory, ensure camera and computer equipment are in good working conditions;
  • Represent the Aquarium's high standards at all times while wearing the VAMSC uniform;
  • Positively and confidently communicate information about the facility, events, exhibits, including responding to visitors' questions about Stanley Park and other places of interest to tourists and residents;
  • Support various Visitor Experience programs such as conducting visitor surveys, selling memberships, and providing assistance at the Guest Services desk;
  • Participate in the Cross-Training employee program - work at Admissions and Gift Shop;

Key Qualifications:

  • Minimum of 2 years high-volume retail sales experience selling products; cash handling procedures, cash register - POS, basic computer skills;
  • Basic knowledge of camera operation and photo editing would be an asset;
  • 2 years Customer Service role experience or equivalent;

Working Conditions:

  • Job requires the ability to stand for extended periods of time and walk within the facilities;
  • Job requires exposure to outdoor weather conditions;
  • Must adhere to the uniform and appearances guidelines;
  • Job requires the ability to safely lift and carry objects weighing up to 15lbs;
  • Potential exposure to upset people in which problem-solving will be required;
  • Frequent exposure to noise arising from a crowded, busy environment;
  • Continual interaction with customers and staff;
  • Flexibility and availability in schedule are required during the week, including weekends and holidays (occasional overtime during the high season).