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Technical Support Specialist

2 months ago

Ottawa, Ontario, Canada Orbcomm Full time

About the Role:

We are seeking a skilled Technical Support Specialist to provide in-depth technical guidance to our customers. This role requires a support-oriented individual with strong investigative and troubleshooting skills to resolve complex technical issues.

Key Responsibilities:

  • Document and track support requests and resolutions in our ticketing system.
  • Provide technical support to clients via phone, email, and remote meetings during business hours and after-hours.
  • Collaborate with a team of technical support representatives to efficiently prioritize and resolve issues affecting products and systems used by our customer base.
  • Maintain a mindset of continuous improvement through the design, development, and implementation of support processes, systems, and technology to enhance the technical support function.
  • Build long-term relationships with our customer base by providing exceptional customer support.

Desired Qualifications and Experience:

  • 2+ years of experience in a technical support role, preferably in satellite or wireless communication companies.
  • Fluency in Spanish and/or Portuguese.
  • Excellent communication and customer support skills.
  • Ability to work independently and manage time effectively.
  • Availability to work after-hours, including nights, weekends, and holidays.
  • Superb analytical and logical troubleshooting skills.

About ORBCOMM Inc.:

ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their operations, maximize profitability, and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources, and government.

Why Join ORBCOMM?

We believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill. If you are looking for a significant career opportunity and the chance to work for an established, successful, and high-growth company, ORBCOMM is the ideal place for you.

We are committed to employment equity and would like to thank all applicants in advance. Only candidates selected for an interview will be contacted. ORBCOMM is committed to providing accommodation for persons with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process.