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Room Care Specialist

3 months ago

Canada Sun Peaks Grand Hotel Full time

Overview:

As a vital member of our team, the Room Care Specialist plays a crucial role in enhancing the overall guest experience at our esteemed hotel. This position involves ensuring that all guest accommodations and communal spaces are impeccably maintained, creating a welcoming atmosphere for all visitors. While primarily operating behind the scenes, this role also provides opportunities for positive guest interactions, showcasing professionalism and a commitment to service excellence.

Key Responsibilities:

  • Maintain cleanliness in public areas, including corridors, restrooms, lobbies, stairwells, and fitness zones.
  • Ensure all surfaces in both upper and lower back-of-house areas are thoroughly cleaned.
  • Manage waste removal in public spaces, including the hotel perimeter.
  • Oversee cleanliness in administrative spaces, including waste disposal and vacuuming.

Housekeeping Duties:

  • Organize and replenish supplies in all housekeeping storage areas and carts.
  • Collect and sort soiled linens within designated timeframes for laundry services.
  • Handle garbage and recycling from linen closets, ensuring proper disposal.
  • Deliver necessary resources to team members as required.
  • Respond to guest requests for additional hotel amenities, ensuring timely delivery.
  • Uphold the security and privacy of guest accommodations at all times.
  • Conduct deep cleaning tasks as per the established schedule.

Guest Interaction:

  • Exhibit professionalism and uphold service standards that enhance the guest experience.
  • Act as a representative of the hotel, promoting a positive image.
  • Provide quality assistance to guests regarding room amenities and special requests.
  • Ensure the security and privacy of guest accommodations consistently.
  • Execute deep cleaning duties as scheduled.

Ideal Candidate Profile:

  • Experience in housekeeping is advantageous but not mandatory.
  • Dependable and responsible individual with a strong team-oriented mindset.
  • Physical capability to perform tasks that involve bending, lifting, and movement throughout the shift.
  • Previous experience in customer service is a plus.
  • Ability to thrive in a dynamic environment while managing multiple tasks.
  • Enjoys completing tasks and takes pride in their work.
  • Interest in pursuing a career within the Hospitality/Tourism sector.

At Sun Peaks Grand Hotel, we are dedicated to providing an exceptional mountain resort experience for our guests. Our team is at the core of our operations, making a meaningful impact on both our guests and our workplace daily. We prioritize the employee experience, ensuring that every team member can excel and embody our values.

Joining our team means becoming part of a unique community where your well-being is valued. We offer numerous opportunities for personal and professional growth, alongside the chance to enjoy the beautiful surroundings of our mountain resort. We seek individuals who are passionate about collaborating to create memorable experiences for our guests while preserving our environment for future generations.

Benefits and Perks:

  • Seasonal passes for skiing, trails, and golf (dependent on position).
  • Access to Employee and Family Assistance Programs.
  • Dining discounts at our hotel and resort-owned establishments.
  • Retail discounts in our resort-owned shops.
  • Special rates for friends and family at the Sun Peaks Grand Hotel.
  • Reciprocal programs with partner ski areas and hotels.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace, and we encourage applications from all qualified candidates.

We acknowledge that our operations take place on the traditional territory of the Secwépemc People.