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Service Advisor

2 months ago

Vancouver, British Columbia, Canada Fountain Tire Full time

Job Summary

Fountain Tire is seeking a skilled and customer-focused individual to join our team as a Service Advisor. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring that all customers receive top-notch service.

Key Responsibilities

  • Provide product knowledge and technical expertise to customers to build existing and new business
  • Offer service quotes and receive customer authorization for work to be performed
  • Finalize sales and complete customer follow-up to determine their satisfaction level with the service received
  • Schedule customer appointments for tire and mechanical service
  • Ensure that all products are billed accurately to the customer

Requirements

  • Experience in the automotive aftermarket or tire industry and a history of providing exceptional customer service and business support
  • Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment
  • Excellent time management skills
  • Strong interpersonal skills with the ability to work as a team
  • Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment
  • Availability to work Saturdays

What We Offer

  • Competitive pay worthy of your experience