Service Advisor

2 months ago

Vancouver, British Columbia, Canada BCAA Full time

About BCAA

BCAA is a leading provider of insurance, roadside assistance, and auto repair services in British Columbia. We're driven by a purpose to deliver peace of mind to our customers and contribute to the well-being of our community.

Job Summary

We're seeking a highly motivated and customer-focused Service Advisor to join our team in North Vancouver. As a Service Advisor, you'll play a critical role in promoting our insurance products and services to customers, providing exceptional customer service, and meeting sales goals.

Key Responsibilities

  • Greet customers and promote BCAA insurance products and services to best fit their needs, including new memberships, travel insurance, ICBC, and optional auto insurance.
  • Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
  • Identify cost-saving opportunities to support our customers' life events and future needs.
  • Work together with team members to provide exceptional customer service and meet sales goals.
  • Participate in BCAA's training courses to increase industry knowledge and expertise towards becoming an Insurance Advisor.

Requirements

  • At least two years' experience in a sales and service environment.
  • Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA).
  • Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA).
  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
  • Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
  • Bonus qualifications: CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

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