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Assistant Manager Member Service II

2 months ago

Red Deer, Alberta, Canada Servus Credit Union Full time
Job Summary

Servus Credit Union is seeking a highly motivated and experienced Assistant Manager Member Service II to join our team at our South Hill branch in Red Deer. As a key member of our leadership team, you will be responsible for leading and coaching our Member Service Representatives to deliver exceptional member experiences and drive business growth.

Key Responsibilities
  • Motivate and coach employees to identify member needs and recommend products and services that enhance their financial fitness
  • Pursue new business opportunities and adhere to policies, procedures, and loss prevention guidelines to mitigate risk of loss
  • Provide support, guidance, and training to employees to ensure performance improvement and cohesive teamwork
  • Understand and meet member needs by providing advice on appropriate products and services and identifying opportunities to refer members to appropriate team members or external partners
  • Demonstrate expert understanding of all branch security procedures
Requirements

To qualify, you will need at least 4 years of retail banking experience and a high school diploma. Previous leadership/supervisory experience and post-secondary education in Finance (or related studies) are valuable assets.

What We Offer

As a member of our team, you will enjoy a competitive compensation package, including performance-based incentive pay, as well as opportunities for training and development, career advancement, and flexible work options. You will also be part of a dynamic and collaborative team that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.