Current jobs related to Customer Support Technical Specialist - Markham, Ontario - CB Canada

  • IT Support Specialist

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Join our team as an IT Support Specialist and expand your expertise in all things IT. We're looking for a skilled professional to provide top-notch support to our clients.At PACE Technical, we're dedicated to delivering client-centric IT solutions. As a Technical Service Representative, you'll be part of a close-knit team that's passionate about innovation...

  • IT Support Specialist

    2 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at PACE Technical. As a key member of our Service Desk Department, you will be responsible for providing exceptional technical support to our clients and ensuring their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalkComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as one of the most successful providers in Canada.About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalkComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as one of the most successful providers in Canada.About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role involves troubleshooting and resolving technical issues, implementing solutions that meet customer...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product solutions...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada IBM Computing Full time

    Job SummaryIBM Computing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries and resolve technical issues in a timely and...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada IBM Computing Full time

    Job SummaryIBM Computing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries and resolve technical issues in a timely and...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Idealogical Systems Inc. Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Idealogical Systems Inc. This role is ideal for individuals who are passionate about providing exceptional customer service and technical support.Key ResponsibilitiesProvide technical support to clients via phone, email, and ticketing...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Idealogical Systems Inc. Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Idealogical Systems Inc. This role is ideal for individuals who are passionate about providing exceptional customer service and technical support.Key ResponsibilitiesProvide technical support to clients via phone, email, and ticketing...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses worldwide.About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist,...

Customer Support Technical Specialist

3 months ago

Markham, Ontario, Canada CB Canada Full time

Customer Support Technical Specialist

CB Canada is seeking a Customer Support Technical Specialist to provide expert assistance in resolving technical inquiries and issues related to device networking and connectivity hardware. This role involves guiding customers through troubleshooting processes and offering solutions tailored to their network environments.

Key Responsibilities:

  • Diagnose and resolve customer issues with software and hardware.
  • Provide feedback to the sales team based on customer needs and inquiries.
  • Manage support requests via calls, chat, email, and other communication channels.
  • Utilize knowledge of software, hardware, and networking to address technical challenges.
  • Assist customers through diagnostic and troubleshooting steps, employing tools and software as necessary.
  • Work collaboratively with sales and support teams to find solutions to customer problems.
  • Engage with development teams to communicate product nonconformities and suggest enhancements.
  • Stay updated on technological advancements and industry trends.
  • Perform additional related tasks as required.

Essential Skills:

  • Strong verbal and written communication abilities.
  • Exceptional interpersonal and customer service skills.
  • Professional demeanor and effective telephone communication.
  • Capability to articulate technical concepts to both technical and non-technical audiences.
  • Analytical mindset with problem-solving capabilities.
  • Familiarity with a variety of networking principles.

Preferred Qualifications:

  • Post-secondary education in a related field is advantageous.
  • Certifications such as CCNA, ACDA, JNCIS, or MCSA are a plus.

Position Type:

This is a permanent, full-time position.