Technical Support Specialist

1 month ago


Markham, Ontario, Canada Idealogical Systems Inc. Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Idealogical Systems Inc. This role is ideal for individuals who are passionate about providing exceptional customer service and technical support.

Key Responsibilities
  • Provide technical support to clients via phone, email, and ticketing system.
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and maintain accurate records of technical support interactions.
  • Stay up-to-date with industry trends and technologies to provide expert-level support.
Requirements
  • College diploma or university degree in a related field.
  • Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
  • Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
  • Application support experience with ConnectWise Automate & Manage.
  • VMware Certification.
  • CompTIA Security+.
  • Valid Driver's license and reliable method of transportation.
  • Legally able to work in Canada.
Preferred Qualifications
  • Call Centre and/or internal helpdesk experience.
  • Experience with Apple, Datto and Barracuda.
  • Experience with desktop and server operating systems, including all Microsoft solutions.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.


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