Front Desk Representative

5 days ago


Pembroke, Canada Pembroke Hospitality Inc. Full time
Job Title: Front Desk Agent

Pembroke Hospitality Inc. is seeking a highly organized and detail-oriented Front Desk Agent to join our team.

Job Summary:

We are looking for a Front Desk Agent who can provide exceptional customer service, manage front desk operations, and maintain a clean and organized front desk area.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
What We Offer:
  • On-site amenities
  • Permanent employment
  • 24 to 40 hours per week
  • English language
How to Apply:

Please submit your application to Pembroke Hospitality Inc.



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