Front Desk Representative
5 days ago
Pembroke Hospitality Inc. is seeking a highly organized and detail-oriented Front Desk Agent to join our team.
Job Summary:We are looking for a Front Desk Agent who can provide exceptional customer service, manage front desk operations, and maintain a clean and organized front desk area.
Responsibilities:- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Secondary (high) school graduation certificate or equivalent experience
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- On-site amenities
- Permanent employment
- 24 to 40 hours per week
- English language
Please submit your application to Pembroke Hospitality Inc.
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Pembroke, Canada Pembroke Hospitality Inc. Full time{"h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Pembroke Hospitality Inc.As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing room assignments, and handling guest inquiries.If you have a...
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