Front Desk Representative

1 day ago


Pembroke, Canada Pembroke Hospitality Inc. Full time
Job Summary

Pembroke Hospitality Inc. is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring that all information is up-to-date and accurate.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform light housekeeping and cleaning duties as needed, maintaining a clean and comfortable environment for guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate or equivalent experience.
  • Ability to work in a fast-paced environment, standing for extended periods as needed.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work under pressure, maintaining a calm and professional demeanor in all situations.
Working Conditions

The Front Desk Agent will work in a fast-paced environment, with frequent interactions with guests and staff. The ability to work effectively in a team environment and maintain a high level of professionalism is essential.

Language

The primary language of communication for this role is English.



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