IT Support Specialist

4 days ago


Moosomin, Saskatchewan, Canada Federated Co-operatives Limited Full time

About the Role:

The IT Support Specialist will be a key member of our team, providing technical assistance and support to our members and staff. This role requires a strong understanding of IT systems and the ability to communicate complex technical information in a clear and concise manner.

Key Responsibilities:

  • Provide technical support and assistance to members and staff via phone, email, and in-person
  • Conduct small onsite fixes and troubleshoot technical issues
  • Assist in the creation and maintenance of support tickets and escalate issues to higher-level technicians as needed
  • Provide assistance on projects and collaborate with team members to deliver solutions

Requirements:

  • Basic knowledge of IT systems, including hardware and software
  • Previous IT help desk support experience is an asset
  • Strong problem-solving skills, critical thinking, and analytical ability
  • Excellent verbal and written communication skills
  • Honest and trustworthy, with a results-oriented approach
  • Ability to build relationships and collaborate with team members to deliver solutions

What We Offer:

Our team members receive competitive salaries, a comprehensive benefits package, and an employer-contributed pension plan. We encourage our team members to take advantage of learning opportunities and foster a culture of teamwork and innovation.


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