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IT Support Specialist
2 months ago
Job Summary:
The IT Support Specialist is a key member of our team at Federated Co-operatives Limited, providing technical support and assistance to our employees and stakeholders. This role requires a strong understanding of IT systems and the ability to communicate complex technical information in a clear and concise manner.
Key Responsibilities:
- Provide technical support and assistance to employees and stakeholders via phone, email, and in-person
- Conduct on-site fixes and troubleshoot technical issues
- Assist in the creation and maintenance of support tickets and escalate issues to higher-level technicians as needed
- Participate in projects and provide technical assistance as required
- Collaborate with team members to deliver solutions that meet the needs of our members and stakeholders
Requirements:
- Basic knowledge of various IT systems, including hardware and software
- Previous IT help desk support experience is an asset
- Strong problem-solving skills, critical thinking, and analytical ability
- Excellent verbal and written communication skills
- Honest and trustworthy, with a results-oriented approach and a commitment to excellence
- Ability to build relationships and collaborate with team members to deliver solutions that meet shared objectives
What We Offer:
Our team members receive competitive salaries, a comprehensive benefits package, and an employer-contributed pension plan. We encourage our team members to take advantage of learning opportunities, grow and develop, and foster a culture of teamwork and innovation.