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IT Support Specialist
2 months ago
About the Role:
The IT Support Specialist plays a vital role in providing technical assistance to our team members. As a key member of our IT department, you will be responsible for resolving technical issues, providing support, and escalating complex problems to higher-level technicians.
Key Responsibilities:
- Provide technical support to team members via phone, email, and in-person
- Conduct on-site fixes and troubleshoot technical issues
- Assist in the creation and maintenance of support tickets
- Escalate complex issues to higher-level technicians
- Collaborate with the team to resolve technical issues and improve processes
What We Offer:
As a member of our team, you will have the opportunity to work with a dynamic and collaborative group of professionals. We offer a competitive salary, comprehensive benefits package, and an employer-contributed pension plan. Our team members also have access to ongoing training and development opportunities to help them grow and succeed in their careers.
Requirements:
- Basic knowledge of IT systems, including hardware and software
- Previous IT help desk experience is an asset
- Strong problem-solving skills, critical thinking, and analytical ability
- Excellent verbal and written communication skills
- Honesty, trustworthiness, and a results-oriented approach
About Us:
Federated Co-operatives Limited is a leading provider of products and services to Western Canadian communities. Our team is dedicated to building, fueling, feeding, and growing these communities together. We are committed to providing exceptional service and support to our members and customers.
