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Service Advisor

2 months ago

Lloydminster, Canada Velocity Truck Centres Canada Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Velocity Truck Centres Canada. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Book appointments, write up work orders, and schedule repairs in a efficient and organized manner.
  • Create estimates and invoices, ensuring accuracy and attention to detail.
  • Sell repairs and services recommended by the technician, highlighting the benefits and value to the customer.
  • Follow up with customers to ensure satisfaction and address any concerns.
  • Explain all work performed and charges to the customer, providing clear and concise information.
Requirements
  • Great customer service skills, with the ability to communicate effectively with customers and colleagues.
  • Strong organizational skills, with the ability to prioritize multiple tasks and manage time effectively.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Previous experience in the automotive or trucking industry is an asset.
  • Minimum of a High School diploma is required.
About Us

Velocity Truck Centres Canada is a leading provider of trucking services, with a commitment to excellence and customer satisfaction. We offer a range of services, including sales, vehicle maintenance, parts, collision repair, and financing. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a Service Advisor who shares our values and commitment to excellence.