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Client Support Specialist

2 months ago

Mississauga, Ontario, Canada Domino's Pizza Canada Full time

About the Role:

We are dedicated to serving communities across Southern Ontario.

As a Customer Service Representative (CSR) at Domino's Pizza Canada, you will play a crucial role in delivering outstanding customer experiences. Below is an overview of the key responsibilities:

CSRs are primarily tasked with ensuring exceptional customer satisfaction, preparing high-quality Domino's Pizza products, and upholding the cleanliness of the store. Working collaboratively in a team setting, it is essential for CSRs to maintain a positive and productive attitude. Each CSR contributes to the store's objectives related to customer service, sales growth, operational assessments, and cost management.

Additional Responsibilities:

Some CSRs may take on the role of shift leader, overseeing the completion of shift tasks as outlined in company policies. This includes managing team members, balancing financials and inventory, and training new staff. Shift leaders may also participate in workshops to enhance their skills.

Professional Expectations:

We uphold a standard of professionalism, which includes punctuality, wearing the complete uniform, and maintaining a positive demeanor. CSRs may also be assigned other duties beyond those mentioned above.

Who We Are:

Our franchise group (Empire Pizza) operates numerous Domino's Pizza locations throughout Mississauga, Brampton, Hamilton, Orangeville, and Southwest Ontario. We take pride in our community involvement and the people we employ. Our team consistently achieves remarkable results, and we strive to be leaders in our field.

Our franchisee, Werner Lomker, is recognized as a top pizza maker, showcasing our commitment to excellence and a fun work environment.

Opportunities for Growth:

We are committed to the professional development of our team members, with many of our current Assistant Managers and Store Managers having started as CSRs or delivery personnel. Our goal is to support our team members in their career journeys.

Compensation and Benefits:

Starting Wage: minimum wage

Health/Dental: We cover the cost of individual plans for all full-time employees (3-month waiting period applies)

Additional Perks:

  • Food Discounts
  • Fitness Plan Discounts
  • Access to Management Training
  • Internal Promotions
  • Fun and Professional Work Environment
  • Team Events and Recognition

Requirements:

WHMIS, AODA, and Health & Safety Certificates (we can assist you in obtaining these online certifications during the hiring process if you do not already possess them)

Domino's is an equal opportunity employer.

Ideal candidates are motivated, possess strong time management skills, thrive in challenging situations, are team-oriented, have a charismatic and energetic personality, are flexible with their schedules, and exhibit excellent customer service skills.