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Bilingual Case Manager

2 months ago

Toronto, Ontario, Canada Europ Assistance Full time
Travel Assistance Case Manager

Europ Assistance Canada, a leading provider of travel assistance services, is seeking a highly skilled and bilingual case manager to join our team in Canada.

We are looking for an experienced professional to contribute to the growth of our local operations in Canada, providing exceptional service to our clients and stakeholders.

As a global company with operations in over 200 countries, Europ Assistance Canada is a key player in the travel insurance industry, offering a range of products and services to customers traveling abroad or within Canada.

The successful candidate will be based in Toronto and will work in a hybrid environment, collaborating closely with colleagues and stakeholders.

Key Responsibilities:
  • Provide responsive and empathetic service to clients, delivering professional assistance in a 24/7 environment.
  • Take ownership of client issues, identifying primary needs and offering value-added advice to resolve problems effectively.
  • Initiate travel insurance claims, ensuring accurate information and providing clients with benefits and claim details.
  • Support new and existing claimants with the claim filing process and required documentation.
  • Communicate effectively with decision-makers and managers, assessing and handling incoming calls and initiating outbound calls to service partners.
  • Collaborate with the nursing team to provide on-trip assistance to clients as required.
Requirements:
  • High school diploma.
  • Superior communication skills.
  • Knowledge of travel insurance products is an asset.
  • Ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.
Language Requirement:

Fluency in French is required.

Availability for all shifts, dependent on the posted schedule.

Hybrid/Remote work environment.