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Training and Engagement Manager

2 months ago

Toronto, Ontario, Canada Toronto Blue Jays Full time
Job Title: Training and Engagement Manager

We are seeking a highly skilled Training and Engagement Manager to join our team at the Toronto Blue Jays. As a key member of our organization, you will be responsible for designing, developing, and implementing unique service-based training programs for all staff.

Key Responsibilities:
  • Design and develop training plans and materials, including online and in-person content, instructor guides, job aids, assessments, and support tools.
  • Collaborate with internal and external partners to develop training content and plans.
  • Manage the Learning Platform (Docebo) and ensure seamless integration with our concessions partner, Legends.
  • Lead a working group to drive consistency and an exceptional experience related to the game day staff lifecycle.
  • Partner with the Strategy and Analytics team to monitor service insights and identify opportunities to improve the fan experience.
Qualifications:
  • 3-5 years of experience in a service or hospitality industry with a focus on service excellence management.
  • Experience in design and facilitation of service training, including needs analysis, design, validation, development, implementation, and evaluation.
  • Leadership and collaboration skills with the ability to navigate diverse needs of various stakeholder groups.
  • Ability to transform operational requirements into innovative solutions.
  • Strong relationship building and interpersonal skills.
  • Organized with ability to multi-task as required and meet deadlines in a fast-paced environment.
What We Offer:
  • Commitment to our team - we want you to succeed.
  • Ongoing, hands-on training to help you enhance your skills.
  • Excellent employee discount to use towards Blue Jays gear.
  • A unique employment experience working for the only MLB team in Canada.