Customer Experience Associate

10 hours ago


Red Lake, Canada Scotiabank Full time
About the Role

We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.

Key Responsibilities
  • Take a proactive approach to understanding our customers' needs and providing personalized solutions
  • Process day-to-day transactions and identify opportunities to upsell and cross-sell products
  • Nurture long-term relationships with customers and contribute to the Branch's targets
  • Stay up-to-date with technology and share knowledge with customers to help them manage their banking needs
Requirements
  • Proven customer service skills and ability to work in a fast-paced environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Ability to work independently and as part of a team
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • The chance to make a positive impact on our customers' lives


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