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Senior Customer Experience Associate

2 months ago

Red Deer, Alberta, Canada Scotiabank Full time

{"h2": "About the Role", "p": "At Scotiabank, we're looking for a Senior Customer Experience Associate to join our team. As a key member of our Canadian Banking Branch network, you'll be responsible for providing exceptional service to our customers throughout their journey.

Your key responsibilities will include: acting as a lobby leader, ensuring customers are appropriately triaged and/or assisted; contributing to the Branch's targets by identifying and fulfilling simple sales opportunities; nurturing rich, long-standing relationships; and being a technology expert, sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

If you're a driven individual who enjoys meaningful conversation and supporting others, we'd love to hear from you.

Key Skills and Qualifications:

* Strong customer service skills
* Ability to work a flexible schedule
* Experience with conducting simple sales, proactive marketing calls, and providing financial advice
* Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
* Previous banking experience is a strong asset

What's in it for you?

* A rewarding career path with diverse opportunities for professional development
* An organization committed to making a difference in our communities
* A competitive compensation and benefits package

If you're passionate about delivering exceptional customer experiences and have a strong desire to succeed in a target-based performance environment, we encourage you to apply.

Location(s): Canada : Alberta : Red Deer

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

", "h2": "What's in it for you?", "ul": [{"li": "A rewarding career path with diverse opportunities for professional development"}, {"li": "An organization committed to making a difference in our communities"}, {"li": "A competitive compensation and benefits package"}]}