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Senior Customer Experience Associate

2 months ago

Red Deer, Alberta, Canada Scotiabank Full time
{"h2": "About the Role", "p": "At Scotiabank, we're seeking a Senior Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you'll be responsible for providing exceptional service to our customers, building strong relationships, and driving sales opportunities.

Key Responsibilities:

* Act as a lobby leader, ensuring customers are appropriately triaged and assisted
* Contribute to branch targets by identifying and fulfilling simple sales opportunities
* Nurture rich, long-standing relationships with customers
* Be a technology expert, sharing knowledge and introducing clients to our mobile banking applications

Requirements:

* Strong customer service skills
* Ability to work a flexible schedule
* Experience with conducting simple sales, proactive marketing calls, and providing financial advice
* Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What's in it for you?

* A rewarding career path with diverse opportunities for professional development
* A competitive compensation and benefits package
* The opportunity to join a forward-thinking organization where you're surrounded by a collaborative team of innovative thinkers

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Location: Canada : Alberta : Red Deer

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

", "h2": "What's in it for you?", "ul": [{"li": "A rewarding career path with diverse opportunities for professional development"}, {"li": "A competitive compensation and benefits package"}, {"li": "The opportunity to join a forward-thinking organization where you're surrounded by a collaborative team of innovative thinkers"}]}