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Customer Experience Associate

2 months ago

Red Deer, Canada TD Full time
Description du poste

Clé de la réussite

En tant que Customer Experience Associate, vous contribuerez à offrir une expérience client exceptionnelle à nos clients. Vous serez responsable de créer un environnement de travail positif et de soutenir l'équipe dans la réalisation de ses objectifs.

Compétences clés

  • Compétences en service à la clientèle exceptionnelles
  • Capacité à travailler en équipe et à communiquer efficacement
  • Connaissance des produits et services bancaires
  • Capacité à résoudre les problèmes et à prendre des décisions

Responsabilités

  • Offrir une expérience client exceptionnelle à nos clients
  • Travailler en équipe pour atteindre les objectifs de l'équipe
  • Participer à la formation et au développement de l'équipe
  • Contribuer à l'amélioration continue de nos processus et de nos produits

Exigences

  • High School diploma et/ou
  • 1+ ans d'expérience dans un rôle similaire
  • Post-Secondaire ou Diplôme Universitaire (dans un domaine lié) préféré

À propos de nous

La TD est un chef de file mondial dans le secteur des institutions financières. Nous sommes engagés à offrir une expérience client exceptionnelle à nos clients et à soutenir l'équipe dans la réalisation de ses objectifs.

Perfectionnement des collègues

Nous sommes engagés à aider nos collègues à réussir dans leur vie professionnelle et personnelle. Nous offrons des conversations sur le développement de carrière, des programmes de formation et un régime d'avantages sociaux concurrentiel.

Formation et intégration

Nous nous assurons que nos nouveaux collègues disposent des outils et ressources nécessaires pour réussir dans leur nouveau rôle. Nous organisons des séances d'intégration et de formation pour les aider à se familiariser avec notre équipe et nos processus.

Processus d'entrevue

Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d'adaptation

L'accessibilité est importante pour nous. N'hésitez pas à nous faire part de toute mesure d'adaptation dont vous pourriez avoir besoin pour participer sans entraves au processus d'entrevue.