Housekeeping Manager
1 week ago
Canadian Rocky Mountain Resorts is seeking a highly skilled and experienced Housekeeping Manager to join our team.
Job Summary:The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy.
Key Responsibilities:- Team Management and Development:
- Onboard, train, and supervise all housekeeping staff
- Ensure ongoing training and knowledge of cleaning supplies and techniques
- Schedule and evaluate all housekeeping staff
- Foster positive employee relations through clear communication and engagement
- Conduct regular performance evaluations and provide constructive feedback to team members
- Quality Control and Standards:
- Set and uphold quality control policies, best practices, and Standard Operating Procedures (SOPs)
- Conduct daily inspections to ensure standards are consistently met
- Create and update daily checklists for housekeepers, housemen, and supervisors
- Resolve guest complaints and issues professionally and promptly
- Operational Management:
- Liaise between housekeeping, front desk, and maintenance teams
- Ensure compliance with legislation, health & safety regulations, and company policies
- Manage linen and cleaning/amenities inventories
- Conduct monthly ordering of supplies and maintain accurate inventory records
- Ensure all rooms are ready by check-in time
- Keep labor costs and other related expenses within budgeted goals
- Maintain an accurate log of all lost & found items
- Report all maintenance defects in rooms and public areas to Maintenance
- Administrative Responsibilities:
- Attend required meetings
- Complete and submit payroll every second Sunday
- Handle administrative paperwork
- Create weekly schedules for staff
- Develop monthly extra duties for housekeepers, housepersons & supervisors
- Continuous Improvement:
- Regularly review and update cleaning procedures and products
- Implement eco-friendly practices where possible
- Stay informed about industry trends and best practices
- Minimum of 3-5 years of experience in housekeeping management, preferably in a luxury hotel or resort setting
- Proven track record of maintaining high cleanliness standards and positive guest feedback
- In-depth knowledge of cleaning techniques, products, and equipment
- Strong understanding of health and safety regulations in the hospitality industry
- Excellent leadership and team management skills
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office and property management systems
- Exceptional attention to detail
- Strong work ethic and ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Flexibility to work varying shifts, including weekends and holidays
- Ability to stand for extended periods and walk throughout the property
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