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Customer Experience Representative

2 months ago

Ottawa, Ontario, Canada Versature Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our award-winning team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and online chat
  • Resolve customer issues and concerns in a professional and courteous manner
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Continuously improve processes and procedures to enhance customer satisfaction
  • Meet or exceed performance metrics and targets
Requirements
  • 1+ years of customer service experience
  • Excellent communication and problem-solving skills
  • French-English bilingualism required
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • Competitive compensation and benefits package
  • Flexible work arrangements and remote work options