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Pharmacy Assistant

2 months ago


Langford, British Columbia, Canada Mendip Vale Medical Group Full time

About Mendip Vale Medical Group

Mendip Vale Medical Group is a high-achieving and well-organised practice that embraces a Multi-Disciplinary Team approach to care provision.

We have made significant changes to work more effectively, enabling us to invest in our buildings and make our estate one of the newest and brightest in the region.

Job Summary

We are seeking a skilled and dedicated individual to join our team as a Prescription Clerk. As a key member of our team, you will play a vital role in assisting patients with their medication enquiries, processing medication requests, and signposting them to the most appropriate service or healthcare professional.

Main Responsibilities

  • Assist patients in obtaining their medications in a timely and safe manner, ensuring that patients are directed to appropriate services relating to their healthcare in a courteous, efficient, and effective way.
  • Manage the expectations of patients, their carers, or guardians to provide a high standard of patient-focused service.
  • Pro-actively communicate relevant information between patients and their healthcare professional.
  • Develop good working relationships with patients, GP's, nurses, and other surgery staff, as well as external organisations such as Community Pharmacy.

Key Responsibilities

  • Support the Team Leader in the delivery of safe and efficient responses to patient medication requirements.
  • Deal with queries and repeat prescription requests in person, by telephone, and electronically, ensuring all current medication has relevant, current authorisations.
  • Make relevant appointments by telephone using a computerised system.
  • Deal with clerical matters such as changes of patient details, EPS nominations, completion of forms, etc. as required.
  • Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost-effective prescribing, QOF compliance, and prescribing targets.
  • Check and complete tasks as appropriate.
  • Control all patient files and related admin to required quality standards and in line with information governance, GDPR, and DPA regulations.
  • Maintain accurate records.

Person Specification

  • GCSE in English and Maths at Grade C or above, or equivalent experience.
  • NVQ Level 2 in Pharmacy Services (desirable).
  • Prescription Clerk Training/Medicines Optimisation Training (desirable).
  • Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
  • Able to apply tact and sensitivity to establish trust and confidence.
  • Good communication skills, able to communicate effectively across different levels.
  • Experience of delivering customer service in an NHS environment or similar patient/customer-facing role.
  • Administrative experience.
  • Experience of medicines management (desirable).
  • Experience of implementing service improvements (desirable).
  • Use of patient records systems (EMIS) (desirable).