Prescription Clerk

2 months ago


Langford, British Columbia, Canada Mendip Vale Medical Group Full time
About the Role

Mendip Vale Medical Group is seeking a skilled Prescription Clerk to join our team in providing exceptional patient care and support.

Key Responsibilities
  • Assist patients in obtaining their medications in a timely and safe manner.
  • Direct patients to appropriate services relating to their healthcare in a courteous, efficient, and effective way.
  • Manage patient expectations and communicate relevant information between patients and healthcare professionals.
  • Develop good working relationships with patients, GP's, nurses, and other surgery staff.
  • Support the Team Leader in delivering safe and efficient responses to patient medication requirements.
  • Deal with queries and repeat prescription requests, ensuring all current medication has relevant, current authorisations.
  • Make relevant appointments by telephone using a computerised system.
  • Deal with clerical matters such as changes of patient details, EPS nominations, completion of forms, etc.
  • Work closely with the Clinical Pharmacist team to assist with cost-effective prescribing, QOF compliance, and prescribing targets.
Requirements
  • GCSE in English and Maths at Grade C or above, or equivalent experience.
  • NVQ Level 2 in Pharmacy Services (desirable).
  • Prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
  • Apply tact and sensitivity to establish trust and confidence.
  • Good communication skills, able to communicate effectively across different levels.
  • Experience of delivering customer service in an NHS environment or similar patient/customer-facing role.
  • Administrative experience.

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