Hotel Operations Manager

3 hours ago


Virden, Canada Alexandra Hotel Full time
Hotel Operations Manager Job Description

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Alexandra Hotel.

Key Responsibilities:
  • Develop and Implement Policies: Create and implement policies and procedures for daily hotel operations to ensure smooth and efficient service delivery.
  • Staff Supervision: Supervise and manage a team of front desk staff to ensure excellent customer service and high-quality service delivery.
  • Negotiation and Procurement: Negotiate with suppliers for the provision of materials and supplies, and ensure timely delivery of goods and services.
  • Customer Service: Provide exceptional customer service to guests, addressing their complaints and concerns in a professional and courteous manner.
  • Work Schedules: Establish and manage work schedules for front desk staff to ensure adequate coverage and efficient service delivery.

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in hotel operations or a related field

Working Conditions:

  • Permanent position
  • 35 to 40 hours per week
  • English language proficiency


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