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Hotel Operations Manager

2 months ago


Virden, Canada Alexandra Hotel Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Alexandra Hotel. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that they are aligned with the hotel's overall strategy and goals.

Supervise Staff

Supervise and manage a team of front desk staff, ensuring that they are trained and equipped to provide excellent customer service.

Negotiate with Suppliers

Negotiate with suppliers to secure the best possible deals for materials and supplies, ensuring that the hotel's budget is optimized.

Negotiate with Clients

Negotiate with clients to secure bookings and ensure that their needs are met.

Perform Front Desk Duties

Perform front desk duties, including checking in and out guests, handling customer complaints, and responding to queries.

Arrange for Maintenance

Arrange for and oversee maintenance activities, ensuring that the hotel's facilities are well-maintained and in good working order.

Establish Work Schedules

Establish work schedules for the front desk staff, ensuring that they are fair and reasonable.

Work Term and Hours

This is a permanent position, working 35-40 hours per week.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

1 year to less than 2 years of experience in a similar role.

Language

English is the primary language required for this role.