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Technical Support Specialist

2 months ago

Guelph, Ontario, Canada itec group, Inc. Full time

Technical Support Engineer Job Opportunity

**About the Role**

We are seeking a highly skilled Technical Support Engineer to join our team at itec group Inc. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients in the OEM industry.

**Key Responsibilities**

* Provide technical support and troubleshooting for various technical issues related to parts and servicing, warranty, and customer inquiries
* Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction
* Develop and maintain technical documentation and knowledge base
* Source and procure parts and materials as needed
* Manage and coordinate projects to ensure timely completion and customer satisfaction

**Requirements**

* 3+ years of experience in a technical support role, preferably in the OEM industry
* Strong technical knowledge and understanding of hydraulic, mechanical, and electrical systems
* Excellent communication and interpersonal skills
* Proficient in MS Office Suite
* Ability to work in a fast-paced environment and prioritize tasks effectively

**What We Offer**

* Competitive salary and commission structure
* Comprehensive benefits package
* Opportunities for professional growth and development

**How to Apply**

If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your resume and cover letter to itec group Inc. We look forward to hearing from you