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IT Support Specialist
3 months ago
- Employment Type: Permanent
- Language Requirement: English
- Monthly Hours: 120 to 160 hoursEducational Background
- Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years, or equivalent experienceWork Environment
- Retailer or wholesaler of computer hardware or software
- Startup organization
- Consulting agency
- General office setting
- Private sector company or corporationKey Responsibilities
- Facilitate network access for users
- Monitor and report on the performance of computer systems and networks
- Assist users in resolving computer-related issues
- Conduct research and implement effective solutions
- Provide guidance and training to users
- Maintain a comprehensive log of issues and resolutions
- Oversee the work of technical support personnel
- Support business systems, networks, and Internet services
- Set up necessary equipment
- Execute backup and recovery for web servers
- Deliver exceptional customer service
- Manage incidents effectivelySupervisory Role
- No supervisory duties involvedRequired Certifications
- Network+ CertificationTechnical Proficiency
- Familiarity with Android, iOS, MAC, Linux, networking software and hardware, security protocols, Internet technologies, servers, desktop applications, file management tools, security applications, word processing software, email server software, communication tools, project management software, Mac OS, MS Office, MS Windows, spreadsheets, TCP/IP, and wireless networksSafety and Security
- Completion of a criminal record check is requiredTravel and Transportation
- Possession of personal transportation, vehicle provided by employer, willingness to travel and relocate, valid driver's license, and coverage of travel expenses by employerWork Conditions
- Ability to work under pressure, manual dexterity, attention to detail, and capability to sit, bend, stand, and walkPersonal Attributes
- Accuracy, client-focused, strong interpersonal skills, initiative, sound judgment, organization, teamwork, multitasking ability, time management, honesty, and excellent verbal and written communication skillsScreening Criteria
- Are you currently a student? Can you legally work in Canada? Are you willing to relocate? Do you have prior experience in this field? Do you possess the required certifications? What is your highest level of education?Experience Level
- Previous experience is considered an assetCompensation and Benefits
- Potential for bonuses and stock optionsAdditional Perks
- Employer-sponsored learning and training, on-site housing options, team-building activities, and flexible work schedulesSupport Initiatives
- Engagement in programs that assist newcomers, refugees, youths, veterans, and indigenous individuals, offering various support initiatives such as settlement assistance, mentorship programs, and skill recognition
