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Customer Experience Associate

2 months ago

Calgary, Alberta, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, connecting with customers in a relatable way to provide exceptional service throughout their journey.

Key responsibilities include:

  • Discovering customer needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Sharing knowledge and introducing clients to mobile banking applications

What We're Looking For

  • Strong customer relationships and excellent customer service skills
  • Ability to uncover and solve customer needs
  • Effective communication and explanation of complex concepts
  • Success in a target-based performance environment and team-oriented work environment
  • Eagerness to learn and determination to succeed

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • A competitive compensation and benefits package
  • A collaborative team of innovative thinkers
  • Opportunities to make a difference in our communities

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a range of advice, products, and services.