Technical Support Specialist

11 hours ago


Port Coquitlam, British Columbia, Canada AMPM Systems Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at AM/PM Systems Ltd. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer networks.

Key Responsibilities
  • Provide technical assistance to employees on computer-related issues, including network access, system performance, and software implementation.
  • Research and implement solutions to technical problems, utilizing user guides, technical manuals, and other resources.
  • Collect and maintain a log of problems and solutions for use by other technical support analysts.
  • Set up and configure computer equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Offer exceptional customer service to employees, responding to their technical needs in a timely and professional manner.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • College/CEGEP diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive health care plan.
  • A permanent position with 40 hours of work per week.
  • A dynamic and supportive work environment.


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