Client Support Specialist
1 month ago
As a Service Advisor at Family Tire Limited, you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively. Your expertise will contribute to a positive experience for our clients.
Qualifications- Education: Secondary (high) school graduation certificate
- Experience: Previous experience in a similar role is an asset
You will be working in a private sector setting, specifically within a retail and distribution environment.
Key Responsibilities- Address and resolve customer complaints or concerns promptly.
- Provide accurate information and answer inquiries from clients.
- Facilitate billing arrangements for services rendered.
- Clearly explain the types and costs of services available.
- Perform general office duties as required.
- Process payments efficiently.
- Promote and sell merchandise to customers.
- Maintain and manage a digital database effectively.
- Offer ongoing support to clients post-sale.
You will oversee a team of approximately 5-10 individuals.
Safety and Security- Conduct driver's validity license checks.
- Review driving records (abstract).
A valid driver's license is necessary for this position.
Work Conditions- Ability to pay attention to detail in a fast-paced environment.
- Capability to meet tight deadlines and work under pressure.
- Physical demands include bending, crouching, kneeling, and standing for extended periods.
- Repetitive tasks and walking are also part of the role.
- Punctuality and reliability are essential.
- Strong client focus and excellent interpersonal skills.
- Effective oral and written communication abilities.
- Flexibility and organizational skills are highly valued.
- Dependability and honesty are critical traits.
- Ability to multitask and be a team player.
- Quick learning aptitude is preferred.
Applicants must confirm their legal ability to work in Canada.
Work HoursThis position requires a commitment of 40 to 44 hours per week.
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