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Sales and Customer Support Specialist

3 months ago

London, Ontario, Canada EMCO Corporation Full time
Position Overview

Salary Range - $40,000-$50,000

As a Sales and Customer Support Specialist, you will deliver exceptional service to clients through various communication channels, including phone, email, and in-person interactions. Your primary goal will be to enhance customer satisfaction while driving sales and contributing to the profitability of the organization.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and face-to-face interactions, effectively identifying their requirements.
  • Conduct product research to offer tailored recommendations from our extensive inventory.
  • Assist in order fulfillment by picking and packing items, as well as providing on-site customer support.
  • Facilitate product deliveries to customer locations.
  • Process sales orders generated from customer interactions through various communication methods.
  • Maintain and expand the existing customer base while pursuing new business opportunities.
  • Coordinate with vendors regarding backorders and communicate accurate delivery timelines to customers.
  • Manage requests for quotes and follow up with vendors as necessary.
  • Handle returns and warranty claims in compliance with established procedures.
  • Collaborate with Counter Sales and Outside Sales teams to achieve collective goals.
  • Address customer order issues in alignment with company policies and procedures.
  • Perform additional tasks as assigned by the Profit Centre Manager.

Qualifications:

  • Completion of Grade 12 or equivalent; post-secondary education is an asset.
  • A minimum of 1 year of experience in customer service or sales roles.
  • Proficient in Microsoft Office applications for effective communication and data management.
  • Exceptional customer service and communication skills.
  • Strong relationship-building abilities with clients, suppliers, and colleagues.
  • Capability to identify customer needs and provide effective solutions.
  • Ability to learn and utilize the software systems for order processing.
  • Comfortable working in a dynamic environment while managing multiple responsibilities.
  • Intermediate mathematical skills.
  • Physical capability to lift items weighing up to 50 pounds.
  • Willingness to learn how to operate material handling equipment.
  • Commitment to health and safety standards.
  • Valid driver's license with a clean driving record.

Preferred Skills:

  • Familiarity with products sold at the Profit Centre.
  • Knowledge of HVAC systems is advantageous but not mandatory.
  • Experience with software such as Trend, Eclipse, Word, Excel, and Outlook.

Additional Information

EMCO Corporation is recognized as one of Canada's leading wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction sector. We offer numerous opportunities for career growth and development, supported by a culture that values your contributions.

We provide:

  • Comprehensive mentorship and on-the-job training.
  • Competitive salary, benefits, and profit-sharing opportunities.
  • A stable career with a company that upholds strong core values.
  • Participation in a pension plan with employer contributions.
  • Flexible work-life balance options.

EMCO is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by law.