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Portfolio Resource Coordinator

2 months ago

Edmonton, Alberta, Canada Paladin Security Full time

Job Overview

The Portfolio Resource Coordinator plays a critical role in ensuring the smooth operation of the Client Service Team. This position is responsible for coordinating resource allocation and scheduling support to meet the needs of the team.

Key Responsibilities:

  • Proactively identify and address resource needs to ensure complete schedules that meet contractual obligations.
  • Extend existing schedules in Paladin WinTEAM scheduling software to ensure security guards are aware of their ongoing schedule three months in advance.
  • Work collaboratively with multiple stakeholders, including Site Supervisors, Security Guards, Scheduling Managers, Client Service Managers, and Senior Management.
  • Ensure shift accuracy in WinTEAM and fill cancellations and openings in the daily schedule to minimize overtime pay outs.
  • Coordinate with Client Service Managers to ensure staffing needs are met and proactively addressed.
  • Process staff requests within one business day of receiving resignation or site removal.
  • Send out ongoing and temporary Averaging Arrangements to eligible employees to reduce overtime.
  • Manage Averaging Arrangement compliances in Paladin's WinTEAM scheduling software.
  • Develop knowledge of Paladin's contractual obligations for assigned portfolios, including site visitations, ongoing training, and close working relationships with management.
  • Support and process JIRA submissions related to assigned portfolios, responding to tickets by end of business each day.
  • Be involved in Paladin's deployment process, including meeting with new hires on orientation or uniform day to set up site training and issue schedules.
  • Ensure billing accuracy and compliance on a weekly basis.
  • Work with Paladin's WinTEAM software to ensure accurate and timely scheduling, billing, and payroll.
  • Respond to emails within a timely manner.
  • Perform other duties as requested.
  • Submit detailed overtime breakdown within three days of payroll lockdown.

Requirements:

  • High School Diploma
  • Post-secondary education in business administration or related field preferred