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IT Support Specialist

2 months ago

Bedford, Quebec, Canada VMG Strategic Technology Full time

About Us:

We are a small Managed Service Provider (MSP) business based in Atlantic Canada, dedicated to delivering top-notch IT support and services to our clients. Our mission is to ensure the smooth operation of our clients' IT infrastructure, allowing them to focus on their core business activities.

Job Summary:

We are seeking a motivated and enthusiastic Entry-Level Technical Support Specialist to join our team. The ideal candidate will be passionate about technology, possess strong problem-solving skills, and have a desire to learn and grow within the IT field.

Key Responsibilities:

  1. Provide technical assistance to clients via various communication channels.
  2. Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
  3. Assist in the setup, configuration, and maintenance of computer systems, printers, and other peripherals.
  4. Perform software installations, updates, and patches to ensure optimal system performance.
  5. Document and track client issues and resolutions in our ticketing system.
  6. Collaborate with senior technical staff to escalate and resolve complex issues.
  7. Provide excellent customer service and maintain positive client relationships.

Qualifications:

  1. High school diploma or equivalent; post-secondary education in IT or related field is a plus.
  2. Basic understanding of computer hardware, software, and networking principles.
  3. Strong problem-solving skills and attention to detail.
  4. Excellent communication skills, both written and verbal.
  5. Ability to work independently and as part of a team.
  6. Willingness to learn and adapt to new technologies and processes.

Preferred Skills:

  1. Familiarity with Windows and Mac operating systems.
  2. Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
  3. Experience with remote desktop tools and support software.
  4. Understanding of IT security best practices.

Benefits:

  1. Competitive salary and benefits package.
  2. Opportunities for professional development and career growth.
  3. A supportive and collaborative work environment.
  4. Training and mentorship from experienced IT professionals.