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Help Desk Specialist

2 months ago

Mississauga, Ontario, Canada Etel Soft Technologies Inc. Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and organized Help Desk Analyst to join our team at Etel Soft Technologies Inc.

Job Summary

The Help Desk Analyst will be responsible for providing technical support to our employees, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Document and maintain a problems and solutions log for future reference
  • Collaborate with other technical support teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide after-hours support
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of computer systems, networks, and software applications
Working Conditions

The Help Desk Analyst will work in a fast-paced environment with a team of technical support professionals. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance