Help Desk Specialist

4 weeks ago

Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC. As a Help Desk Analyst, you will be responsible for providing technical support to our users, resolving issues with computer systems, and implementing solutions to improve our IT infrastructure.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and resolve technical issues with computer systems, software, and hardware.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical problems.
  • User Training: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software to improve our IT infrastructure.
  • Network Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Requirements:
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate and efficient resolution of technical issues.
  • Organizational Skills: Organize and maintain accurate records of technical issues and solutions.
  • Language Skills: Fluency in English is required.
  • Work Experience: 7 months to less than 1 year of experience in a technical support role.
  • Work Schedule: 30 to 35 hours per week.

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