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Chick-fil-A Kitchen Operations Supervisor

3 months ago

Ottawa, Ontario, Canada Chick-fil-A Tanger Outlets Ottawa Full time

Objective: Chick-fil-A Tanger Outlets Ottawa is seeking a dedicated Team Leader for overseeing daily kitchen operations at our newest location.

Vision for the Restaurant: To positively impact everyone we engage with in the Ottawa community.

Role Overview: As a Team Leader at Chick-fil-A Tanger Outlets Ottawa, you will embody and uphold Chick-fil-A's operational standards, mission, core values, and culture.

Key Responsibilities:

  1. Support the recruitment, hiring, and retention of team members as necessary.
  2. Assist in the scheduling of staff as required.
  3. Develop a solid understanding of inventory management practices.
  4. Champion the restaurant's food safety and quality objectives.
  5. Ensure operational excellence during each shift.
  6. Lead by example and guide a diverse team of at least fifteen (15) individuals.
  7. Prepare proactively for shifts, delegating tasks and prioritizing issues that arise.
  8. Facilitate training, orientation, monitoring, coaching, and feedback for team members.
  9. Learn, adhere to, and enforce all Chick-fil-A operational and training standards.
  10. Ensure compliance with all restaurant policies during shifts (e.g., attendance, waste management, food safety, etc.).
  11. Perform additional duties as assigned by senior management to meet business needs.

Required Skills & Qualifications:

  1. Legally authorized to work in Canada.
  2. Exhibit a calm yet authoritative demeanor.
  3. Ability to thrive in a fast-paced, demanding restaurant environment.
  4. Provide clear and effective communication.
  5. Possess strong personal attributes, including humility and a collaborative spirit.
  6. Ability to utilize and train others on various technologies, including iPads and POS systems.
  7. 1-3 years of leadership experience and/or a Bachelor's degree/College diploma.
  8. Must obtain or pursue a food handlers' certificate before starting the position.

Working Conditions:

  1. Ability to bend and lift up to 50 lbs.
  2. Capable of standing for extended periods.
  3. Availability to work Monday through Saturday.

Benefits:

  1. Days off on Sundays.
  2. Health and dental insurance after a designated period.
  3. Employee meal discounts.
  4. On-the-job training opportunities.
  5. Personal and professional development initiatives.
  6. Scholarship opportunities up to $25,000 annually.
  7. Flexible scheduling options.

Company Overview: Chick-fil-A is committed to delivering exceptional food and service to our guests. As a family-owned and privately held business, we are dedicated to serving the communities in which we operate, offering high-quality food made with the finest ingredients, including our signature Chick-fil-A sandwich.

Chick-fil-A restaurants serve millions of guests annually across over 3,000 locations in 48 states, Washington, D.C., Puerto Rico, and Canada. We opened our first Canadian restaurant in 2019, continuing a legacy that began in 1967 with S. Truett Cathy, who recognized the importance of rest by closing on Sundays.

Employee Value Proposition: As the preferred employer in Kanata, Chick-fil-A Tanger Outlets Ottawa aims to cultivate a high-performing team by fostering an environment of growth and enjoyment for its members, ultimately developing quality leaders.

Core Values:

  1. Ownership.
  2. Integrity.
  3. Foundational.
  4. Excellence.

Job Type: Full-time

Pay: $20.00-$25.00 per hour