IT Support Specialist
4 weeks ago
Job Title: IT Support Specialist
Company: CB Canada
Job Description:
- Respond to initial queries from clients regarding technical issues
- Record interactions with clients
- Utilize help desk software or ticket system to manage and resolve issues
- Troubleshoot and resolve technical issues related to EDI and SAP systems
- Demonstrate effective communication skills to resolve client issues
- Ability to multitask and prioritize tasks effectively
- Stay informed about company updates and changes
- Research solutions using available resources and technical documentation
- Escalate complex issues to second level support
Requirements:
- Experience with EDI and SAP systems
- Knowledge of SAP TM for Transportation and SAP OTC for Orders to Cash
- Familiarity with AS2 communications, especially Cyclone
- Proficiency in reading translation maps and identifying data errors using Inovis TLE or Mercator
About the Company:
CB Canada is a leading provider of technical support services, connecting clients with skilled professionals. We specialize in finance, technology, and administrative roles, providing access to high-quality jobs and competitive compensation.
Our team is dedicated to delivering exceptional service and support to our clients, and we are committed to helping our candidates succeed in their careers.
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