CX and EX Consultant
4 weeks ago
As a CX and EX Consultant at CSPN - Customer Service Professionals Network, you will play a pivotal role in enhancing both Customer Experience (CX) and Employee Experience (EX) for our diverse clientele. This position goes beyond traditional consulting, allowing you to lead and support various projects that focus on improving experiences across multiple sectors.
Key Responsibilities:- Lead Experience Projects: Take charge of designing and executing projects that enhance customer and employee experiences.
- Data Analysis: Utilize your skills to uncover insights from qualitative and quantitative data, identifying opportunities for improvement.
- Stakeholder Management: Collaborate effectively with cross-functional teams, managing both internal and client relationships to ensure project success.
- Project Management: Oversee project activities throughout their lifecycle, ensuring timely delivery and adherence to objectives.
- Deliverables Development: Support the creation of key outputs and deliverables for client engagements.
To excel in this role, candidates should possess:
- A Bachelor’s degree in Commerce, Science, Finance, or Business Administration; an MBA or Master’s degree is preferred.
- Prior experience in management consulting, demonstrating a strong understanding of CX and EX principles.
- Exceptional problem-solving skills, with the ability to find innovative solutions across various business landscapes.
- Strong organizational abilities to manage multiple projects and stakeholders effectively.
- Excellent communication skills, capable of articulating insights and recommendations clearly.
CSPN is dedicated to empowering organizations by providing top-notch consulting services focused on Customer and Employee Experience. We assist businesses in developing effective strategies, conducting comprehensive surveys, and optimizing service delivery to enhance overall satisfaction.
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1 month ago
Canada CSPN - Customer Service Professionals Network Full timeAbout the Opportunity The traditional name for this role Sr. / Management Consultant, but the role is so much more. At the Experience Advisors (XA), we internally refer to this role as a Sr. / CX-EX Consultant, where CX/EX stands for “Customer Experience” and “Employee Experience”. The role is simple and complex at the same time and full of...
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1 month ago
Canada CSPN - Customer Service Professionals Network Full timeAbout the Opportunity The traditional name for this role Sr. / Management Consultant, but the role is so much more. At the Experience Advisors (XA), we internally refer to this role as a Sr. / CX-EX Consultant, where CX/EX stands for “Customer Experience” and “Employee Experience”. The role is simple and complex at the same time and full of...
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