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Customer Support Specialist

2 months ago

Victoria, British Columbia, Canada Plexxis Software Full time $61,500 - $82,500

About the Role:

The Support Specialist is a key member of our team, responsible for providing exceptional customer service and technical support to our clients. This is a professional, customer-facing position that requires a strong ability to communicate effectively and resolve software-related questions in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person
  • Diagnose and troubleshoot software issues and provide solutions
  • Log all service desk issues and track progress
  • Identify and escalate situations requiring urgent attention
  • Communicate customer recommendations and concerns to the Project Manager and Account Manager Team leaders and the Programming Coordinator
  • Stay up-to-date with the latest software releases and updates
  • Participate in training and professional development opportunities to enhance technical skills

About Plexxis Software:

Plexxis Software is a leading provider of enterprise resource planning (ERP) software for the wall and ceiling industry. Our software maximizes profit and efficiency through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.

Our Culture:

We value a social, collaborative work environment built on mutual respect and camaraderie. Our team genuinely appreciates each other, and we offer a range of benefits and perks to support our employees' well-being and success.