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    Oakville, Ontario, Canada FCT Full time

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    Oakville, Ontario, Canada FCT Full time

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    Oakville, Ontario, Canada FCT Full time

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    3 weeks ago


    Oakville, Ontario, Canada FCT Full time

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Title Officer

2 months ago


Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Title Officer. As a Title Officer, you will be responsible for providing superior customer service to our clients, developing internal and external partnerships, and ensuring the accuracy and timeliness of title searches and records.

Key Responsibilities

  • Provide exceptional customer service to clients via portal, email, and phone, responding to inquiries within specified timeframes.
  • Develop and maintain relationships with internal and external stakeholders to enhance the overall customer experience.
  • Conduct thorough title searches and make necessary amendments to internal records, applying Underwriting Guidelines as applicable.
  • Manage title discrepancies and issues with lenders, ensuring timely resolution and compliance with corporate policies.
  • Issue Commitment to Insure (CTI) documents within corporate policies and guidelines, adhering to Service Level Agreements.
  • Stay up-to-date on corporate and lender policies and procedures, applying them as applicable to ensure accuracy and compliance.
  • Prepare and review documents, including mortgage packages and title change documents, as per lender program requirements.
  • Request and review payout statements from financial institutions, calculating penalties, per diems, and payout amounts due on closing.
  • Action lender reports as required.

Requirements

  • Graduate of a law clerk/legal admin program or equivalent experience.
  • Minimum of 6 months experience with the end-to-end real estate transaction cycle.
  • Exceptional phone manner, strong communications, and interpersonal skills.
  • Proven ability to problem-solve, prioritize tasks, and manage competing priorities in a fast-paced environment.
  • Strong understanding of basic mathematical principles.
  • Detail-oriented and able to multitask in a dynamic environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office and Outlook.
  • Flexibility to work a regular rotating late shift, Monday through Friday, 8:00 a.m. - 9:00 p.m.

What We Offer

  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

About Us

FCT is an award-winning organization that empowers each employee to be great and drive results. We foster a diverse and inclusive environment, recognizing the importance of diversity in our business success.

Join Us

We look forward to meeting you and exploring how you can contribute to our team's success.