Care Coordinator

2 weeks ago

Collingwood, Ontario, Canada pt Health Full time

Job Summary

The Care Coordinator is a key member of our team at pt Health, responsible for delivering exceptional patient care and administrative support. As a Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their treatment journey.

Key Responsibilities

  • Provide exceptional customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  • Coordinate patient intake, including data entry, scheduling appointments, and maintaining accurate medical records.
  • Assist patients with completing paperwork and ensure accurate information is collected.
  • Coordinate scheduling of patient appointments and maintain a high level of organization to ensure seamless patient flow.
  • Collect payment at time of service and process invoices and payments.
  • Track coverage for all funding streams to ensure approval and facilitate smooth patient care.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director, ensuring the smooth operation of the clinic.

Qualifications & Core Competencies

  • High School Diploma, G.E.D. or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a healthcare setting an asset.

What We Offer

Lifemark is an equal opportunities employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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