Hotel Guest Services Attendant

4 weeks ago

Nimpo Lake, Canada Nimpo Lake Resort Full time
Job Title: Hotel Guest Services Attendant

We are seeking a highly skilled and customer-focused Hotel Guest Services Attendant to join our team at Nimpo Lake Resort.

Job Summary:

The Hotel Guest Services Attendant is responsible for providing exceptional guest service, handling luggage, and ensuring a smooth arrival and departure experience for our guests.

Key Responsibilities:
  • Convey travelers' luggage by hand or hand truck
  • Address customers' complaints or concerns in a professional and courteous manner
  • Assist clients/guests with special needs, such as providing wheelchair assistance
  • Attend to baggage problems and resolve issues promptly
  • Escort incoming guests to their rooms and provide information about hotel amenities and services
  • Handle luggage for hotel guests and maintain the luggage storage area
  • Provide information regarding features of rooms, services of the hotel, and points of interest
  • Provide, arrange for, or refer guests to valet parking services
  • Receive and deliver items and messages for guests
Requirements:
  • Experience an asset
  • Physically demanding role requiring standing for extended periods
What We Offer:
  • Permanent employment opportunity
  • English language of work
  • 30 to 40 hours per week

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