Hotel Guest Services Attendant

4 weeks ago


Nimpo Lake, Canada Nimpo Lake Resort Full time
Job Summary

We are seeking a skilled Hotel Guest Services Attendant to join our team at Nimpo Lake Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Convey travelers' luggage by hand or hand truck
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Attend to baggage problems
  • Attend to group arrivals and departures
  • Escort incoming guests to their rooms
  • Handle luggage for hotel guests
  • Maintain luggage storage area
  • Provide information regarding features of rooms, service of hotel and points of interest
  • Provide, arrange for, or refer guests to valet parking services
  • Receive and deliver items and messages for guests
Work Environment

As a Hotel Guest Services Attendant, you will work in a fast-paced environment with a high level of customer interaction. You will be required to stand for extended periods and may be required to lift luggage.

Requirements
  • No degree, certificate or diploma required
  • Experience an asset
What We Offer

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.



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