Senior Business Transformation Consultant

2 months ago

Toronto, Ontario, Canada Zurich Insurance Company Full time

About the Role

Zurich Insurance Company is seeking a highly skilled and experienced Senior Business Transformation Consultant to join our team. As a key member of our Business Transformation team, you will play a critical role in driving business growth and improvement through strategic project management and change management.

Key Responsibilities

  • Drive the definition, structuring, execution, and close-out of strategic projects and other initiatives.
  • Lead, influence, diagnose, and help develop recommendations to solve complex and ambiguous business practice and process problems.
  • Act as a business practice and process improvement Subject Matter Expert (SME) through facilitation, mentoring, and quality review of initiatives and projects leading to measurable benefits and results.
  • Engage and ensure processes are fit for purpose, supporting the design, build, and test of the changes and business readiness/training activities.
  • Ensure specific metrics and measures are incorporated into solutions enabling continuous improvement.
  • Act as a change management lead on cross-functional initiatives and projects to provide the common change management and implementation view where appropriate.
  • Demonstrate ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork.
  • Partner across the business on the identification of business improvement opportunities, and act as a catalyst to accelerate and drive the execution of solutions that integrate local, regional, and/or global strategic and operational priorities.
  • Participate in the development, implementation, and institutionalization of best practices around project execution and change management.
  • Provide methodologies and tools to support sponsors & teams to drive initiatives to intended results, institutionalize the process, and develop a culture that embraces change.
  • Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement.
  • Leverage skills and resources from various functional disciplines (e.g., Operational Transformation, Process Optimization, Data, Information Technology, etc.).
  • May administer one or more business applications, including leading User or Prioritization Councils, annual planning of enhancements and releases, prioritization of enhancements, testing, communication, and implementation.
  • Interact with SMEs and key management across the organization, both locally and globally.
  • Support the Business Transformation leadership in implementing strategic initiatives at team levels.

Requirements

  • Bachelor's Degree and 8 or more years of experience in Business Transformation, Business Consulting, or Change Management.
  • OR High School Diploma or Equivalent and 10 or more years of experience in Business Transformation, Business Consulting, or Change Management Field.

Preferred Qualifications

  • Prior Insurance experience; preferably in a P&C environment.
  • Bachelor's Degree.
  • Extensive experience in the design and implementation of target operating models, business process transformation/re-engineering, process management, capital projects, data visualization, and reporting.
  • Demonstrable Internal Consulting or Management Consulting experience in the area of Insurance.
  • Ability to develop collaborative relationships.
  • Ability to communicate with all levels of the organization, from entry-level to senior leaders.
  • Strong project management and time management skills.
  • Experience in digital solutions and automation projects, if any, will be an added advantage.
  • Ability to think strategically and solve complex problems.
  • Ability to learn new concepts and capabilities rapidly through self-driven learning and research.
  • Ability to manage multiple priorities.
  • Strong change management, process management, and communication and training plan development experience.
  • Experience leading projects from idea to post-implementation.

About Zurich Insurance Company

Zurich Insurance Company is a leading global provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We are committed to providing ongoing career development opportunities and fostering an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

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