Facility Operations Manager

4 weeks ago


Burlington, Ontario, Canada Black & McDonald Full time

About This Career Opportunity

Black & McDonald is seeking a highly skilled and experienced Facility Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and supervising staff and subcontractors working on various Black & McDonald FMO accounts.

Key Responsibilities

  • Provide leadership and support to achieve strategic objectives related to facility operations.
  • Manage work orders, supervise, plan, and coordinate work assignments for Building Operators, Maintenance Mechanics, and other maintenance staff/trades.
  • Collaborate with customer stakeholders, supervisors, and EHS to develop work plans, including issuance of building communications and completing risk assessments.
  • Work with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
  • Monitor, prioritize, and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders.
  • Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
  • Conduct daily site walk-throughs and weekly inspections of active worksites.
  • Develop action plans for facility operational and emerging issues, as needed.
  • Recommend and implement solutions to facility operational issues.
  • Hire and supervise subcontractors and subordinate staff.
  • Participate in customer meetings and provide updates as required.
  • Support internal or client-based audits or inspections as needed.
  • Ensure compliance with environmental, health, and safety, security, and quality assurance programs.
  • Provide technical guidance and oversight to direct reports, as needed.
  • Participate in vendor performance meetings and hold vendors accountable for contractual deliverables.
  • Support the preparation of Quarterly Business Reviews.
  • Manage internal and external stakeholder relationships.
  • Develop and implement emergency response plans and conduct audits.
  • Mentor and train reporting staff.
  • Develop performance development and career plans for team members.
  • Conduct quality assurance checks to ensure vendor contract obligations are being met.

Competency Requirements

  • Familiarity with specific software packages and management tools.
  • Advanced analytical and time management skills.
  • Understanding of facility management processes and standards.
  • Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
  • Excellent interpersonal skills with the ability to communicate effectively at all levels.
  • Proven customer service skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • Required to provide a clear police reference check.

Education Requirements

  • A university degree or equivalent post-secondary degree in a field of study relevant to the job requirements.
  • Experience in the facilities industry may substitute for post-secondary education requirements.

Work Experience Requirements

  • Minimum of 3-4 years of experience in a building operations position.
  • A trade license may be an asset.
  • FMP/FMA designation (through BOMA or IFMA) may be considered an asset.

Skills, Abilities, and Other Requirements

  • Able to travel within the London, ON area.
  • Security clearance requirements: must be able to obtain reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



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