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Senior Partner Engagement Manager
3 months ago
Empower Businesses with Strategic Partnerships
At zeroG, we are revolutionizing the aviation industry through our innovative AI solutions. Our platform enhances operational efficiency and drives growth for businesses of all sizes, from emerging startups to established enterprises.
Our Journey
Our Origins: Founded with a vision to transform the aviation landscape, zeroG leverages cutting-edge technology to connect companies with their customers, ensuring a seamless experience in both digital and physical realms.
Current Mission: We are dedicated to enabling businesses to excel in their local markets. Our AI-driven platform is designed to enhance visibility and foster connections through effective marketing strategies.
Future Aspirations: As we continue to expand, we are committed to becoming a leader in AI solutions for aviation. Our diverse and passionate team is eager to welcome individuals who share our vision and values.
Your Role
As a Senior Partner Engagement Manager, you will play a crucial role in supporting our international partner network, with a particular emphasis on our North American partners. Collaborating closely with Account Managers and Customer Operations, you will prioritize partner satisfaction and drive operational success.
Key Responsibilities:
- Enhance partner experiences by cultivating strong relationships with stakeholders within your portfolio.
- Collaborate across departments, including Partnerships, Solution Engineering, Product, and Marketing, to address business challenges and support revenue growth.
- Ensure seamless integration of our AI solutions with partner operations while maintaining product expertise.
- Provide training and certification for partners, fostering their expertise in our platform and industry.
- Act as a trusted advisor, identifying partner-specific goals and offering tailored recommendations for product utilization.
- Deliver insights on ROI, driving product adoption and enhancing customer satisfaction.
- Monitor partner performance metrics, guiding them towards achieving their objectives and identifying areas for improvement.
- Support business reviews with key decision-makers, ensuring alignment and addressing any concerns.
- Maintain close communication with partners, assisting them through various levels of escalation to resolve issues effectively.
- Facilitate a smooth operational experience for partners, allowing them to focus on customer retention and growth.
Your Profile
- 3+ years of experience in Partner Success, Customer Success, or related fields within a SaaS environment.
- Exceptional communication skills in English, both written and verbal.
- Experience with Enterprise and channel partnerships.
- Adept at navigating organizational structures and building relationships with diverse stakeholders.
- Skilled in leading executive meetings and workshops.
- Strong consulting abilities and entrepreneurial mindset.
- Self-driven with a focus on delivering value to partners.
- Curious and capable of identifying growth opportunities.
- Understanding of partner ecosystems and strategic service delivery.
- Quick learner with the ability to grasp complex technological concepts.
- Proficient in articulating technical concepts and value propositions.
- Highly organized, able to prioritize effectively while remaining adaptable.
- Team-oriented, fostering collaboration across departments.
- Analytical and tech-savvy, with strong Excel skills and knowledge of SEO.
- Relevant academic qualifications or vocational training.
What We Offer
A Meaningful Mission: At zeroG, we strive to create impactful connections between businesses and their customers through innovative technology.
A Collaborative Culture: Our workplace is built on mutual respect and a shared passion for excellence. We encourage open collaboration and bold thinking.
Flexible Work Environment: We support various work arrangements, whether in-office or remote, to accommodate your lifestyle.
Competitive Compensation: Our remuneration packages are regularly reviewed to ensure they remain attractive and competitive.
Commitment to Growth: We prioritize your professional development through ongoing learning opportunities and leadership training.
Comprehensive Onboarding: Your introduction to zeroG will include an in-depth overview of our values and operations.
Health and Wellness Focus: We offer generous leave policies and wellness programs tailored to your needs.
Diversity and Inclusion: We believe that a diverse workforce drives innovation and success. Our inclusive culture ensures that every employee feels valued and empowered.
